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5 Ways To Build A Referral Relationship With Chiropractors

 

Coming out of school I was fired up to help people.  I attended lots of conferences, did evening training sessions with veteran chiropractors, worked with athletes, sports teams, and everything else I could think of to be as good as possible.  

Like massage, chiropractic yields good results and it feels amazing to help people get better. However, I wasn’t always successful which was disheartening. For some patients, I tried everything I knew, but it wasn’t enough.

Looking back, I can see that my ego was getting in the way of what was best for the patient.  

After being in practice for 13 years now, I realize that no practitioner, no matter how good, can help everyone.  Referring a patient is sometimes the best option, even when it feels frustrating that chiropractic treatment didn’t get them where they want.  I think it’s best to refer to therapies you trust or have had good experiences with. For example, I’m happy to refer to things such as massage or acupuncture because they’ve helped me with my health.

I have found that referring a patient isn’t always easy. Medical professionals should consider the practitioner to whom they are referring.  

The most important question any practitioner should consider is: “Do I trust the person I am referring my patient to?”  Ideally, there would be a relationship between the two practitioners and trust built therein. You want to feel comfortable that your profession won’t be denigrated, or you, for that matter.  

You also want to be comfortable enough to have a conversation with the practitioner to ensure the patient is not getting contradicting information which puts them in the difficult position of not knowing what to believe or who to trust.  We all have our patients best interest at heart but if two practitioners are saying different things, it can diminish the patient’s healing process. If I trust the other practitioner and know they are professional, and good at what they do, it makes it easy to refer.  

Sometimes this still might not work because that practitioner may already have a professional in your field they are more comfortable with. It’s optimal to be in a reciprocal relationship where you refer to them and they refer to you. It may take time to find that person and to build trust with each other.  

Don’t expect referrals to come right away; build relationships and get to know practitioners both in your field and others. Remember too that patients move around, so knowing practitioners in other communities can be of benefit as well.

5 Keys To Building A Relationship

Building trust with a chiropractor may be more challenging than you think.

I’ve received dozens of phone calls, emails and even had RMT’s come to the office to drop off business cards. Honestly, very few, if any, have turned into meaningful referral relationships. Many of the healthcare practitioners I trust the most and have the best relationships with have taken time to build.

Typically this has happened through working on sports teams with them or trading services. Having a common interest with another practitioner such as a chiropractor can be very helpful. An example might be working with athletes or specific types of injuries or even specializing in children or pregnancy. Trading services is another fantastic way to build trust because you both know exactly how the other person treats and the way they work with patients.

As a huge benefit, you both stay healthy so you can help more people and enjoy life.

Here are five keys to excellent referral relationships: 

  1. To get referrals you need to refer.  Recommend your patient see a practitioner in another field when you feel it’s needed.  A good time may be if the patient asks about other therapies or if they aren’t progressing as quickly as expected.  If you refer the patient, it is likely they’ll have a better outcome and it helps build professional relationships. I know when I receive a referral from someone I’m more likely to reciprocate.
  2. Follow-up with referrals by thanking the other professional.  This could be in the form of a call, card, letter, or email and it doesn’t need to be lengthy or overly formal.  In situations where you know the professional well and have a good working relationship, a text may be appropriate.
  3. When you disagree with another practitioner diagnosis, don’t share that with the patient.  Often other professions look at things differently and it doesn’t make them wrong. Treat them the way you feel is right.  You can have your interpretation or diagnosis, but it doesn’t help to discredit the other professional. If appropriate, have a conversation with the other practitioner to understand their reasoning or point of view.  This will build the relationship and educate you both. If you do decide to have a conversation, it is important to make sure you are approaching it from a position of learning rather than defending or arguing.
  4. If the patient gets relief from your treatment and it is appropriate, be sure to send them back to the referring professional as needed or for co-management.  This is important because if the patient doesn’t return to the original practitioner they may feel that you have ‘stolen’ their patient.
  5. If you are struggling to try and find practitioners to refer to, it may be time to build your professional network.  There are many ways to meet chiropractors from networking groups, meetings, seminars, etc. Be friendly and genuinely inquisitive about the other person’s business.  Find out what types of patients or conditions they like to treat and how and where they practice. Be sure to exchange business cards and follow up.

If you had a rapport with another professional, even if it is in your own field, it is well worth your time to maintain contact and build the relationship and trust.

Unexpected Benefits to Referring

Another reason I was reluctant to refer out early in my career was because I worried that if I didn’t help the person get relief and someone else helped them, that they would think poorly of myself or chiropractic.

As a result, I tried to be a ‘jack of all trades.’

The problem with that is I found myself worrying about patients getting results and I started to spread myself thin. I found this stressful and it made my practice not very fun. I know now that patients don’t expect miracles from their healthcare provider, just results and an honest, competent and caring demeanour. They understand that one healthcare professional can’t fix everything. The beauty of referring a patient to someone else with a different expertise is that it takes the pressure off you, patient’s get better results and they know you have their best interests at heart. I hope you’ve found this helpful and wishing you a wonderful career!

Articles Of The Week July 8, 2018

There seems to be constant debate around the topic of trigger points, and these first two articles are just that! Both articles are worth the read, and I’m sure the debate will be contested regularly.

In this article, the author discusses whether trigger points are a tissue-based sensitization or a result of central sensitization? The author goes on to argue that they are not a result of central sensitization.

“Trigger Points And The Nervous System: Myth Or Reality?” – Cesar Fernandez-de-las-Penas

This is in response to the above article. The argument is that trigger points are the result of sensitized peripheral neural tissue.

“Tilting At Trigger Points” – John Quinter

A new study shows that aerobic exercise 24 hours after a concussion can be beneficial. However, it should be exercise with minimal head movement, like stationary cycling. Exercises involving head movements like swimming, or jogging would not be recommended.

“Starting Aerobic Exercise Soon After Concussion Improves Recovery Times” – University Of Toronto

A key goal in tendinopathy rehab is improving the capacity of the tendon and muscle to manage load. We also want to reduce pain, and this article shows how to properly progress a tendinopathy rehab program.

“Tendinopathy Rehab Progression Part 1” – Tom Goom

While this post is probably meant for a bit of humour, it hits home an important point. This is why a good intake and communication with patients is crucial, as is the knowledge of various conditions and their contraindications.

“The Masseuse Who Pulled My Arm Out” – Angela Clarke

 

 

Understanding Depression, Ways To Recognize And Help

A couple of weeks ago, I was on my way to the gym when my mom called.

She started the conversation by saying she was thinking about me. My response was “why?”

I hadn’t heard the news yet, but she let me know that someone I’m a huge fan of had died. As the news about his death rolled in, it was confirmed that Anthony Bourdain had taken his own life. I’d read some of his books, cooked his food from one of my favourite cookbooks, watched his shows, and basically loved everything he did. I looked up to him.

Strange that someone who you’ve never met, can have an impact on you. Some may even think, strange for a mom to think about their son because of what a famous person did. But, perhaps she was thinking of me because of the way he did it.

I’ve written a little bit about it on this blog before, but have never gotten really personal with it. I debated hard whether I would write this post because it’s so personal. Depression is something I’ve dealt with a lot in my life, (I’m not sure if depression is actually a genetic thing, but it’s something that is certainly prevalent in our family) and was faced with suicide for the first time when I was around 12 years old. My uncle had taken his own life, years later my best friends dad, then one of my mentors at the firehall,  just a few years ago my brother, and a couple of months ago, a childhood friend.

So, any time something like this happens, maybe it hits a bit close to home.

Of course, when it’s a famous person, inevitably there is a lot of media attention. People take to social media to voice their opinions, mourn, share stories, and ask questions.

Most of the time people are left bewildered how someone who has “the ultimate life,” could possibly do something like this, they have it all!?

Then, of course, a barrage of the comments centre around how suicide is a selfish act because the person isn’t thinking about what they left behind, what they’ve done to family and friends, or that they took the easy way out.

Many friends who I’ve talked with since Bourdain’s death, haven’t really dealt with depression in their lives, so they have a difficult time understanding what could lead to this. I’m sure every person who deals with depression has varied experiences and different ranges of severity, so I can’t speak for others, or their experiences, but I will speak of mine.

Now for the personal part.

What Depression Feels Like

I can’t make a blanket statement on this as it’s going to be different for everyone.

Depression isn’t just simply a case of being “down” or feeling “blue” for a little while, it goes far beyond that. We are all meant to have a range of emotions and some days not feel as good as we do others. How could we ever experience how great happiness feels if we’ve never experienced grief or sadness?

Sadness can come and go depending on the experiences we have during the day. When you’re depressed, it’s like there’s a scratch on a record being played that is constantly skipping, playing the same line of a song over and over again. Only the line of the song is negative thoughts and no matter how hard you try, you can’t turn it off.

The longer it goes, the worse the negative thoughts get, and the harder it is to turn it off.

Possibly the worst part, is that you know those thoughts are wrong, you know they’re irrational, but there’s nothing you can do about it, they just keep pounding into your head. Then, you start to believe them.

When you start believing them is when things get really tough. You start to pull away from others because those negative thoughts aren’t just a matter of a feeling of sadness, it’s a feeling of worthlessness. You start to think that no one cares, that you’re not loveable, that maybe, just maybe, you’re as worthless as the thoughts in your head.

You could be laying in bed with someone you’re totally in love with, and when they tell you they love you, you don’t really believe it because, why would they!? When you already believe the negative thoughts in your head, why would anyone else think any differently? You assume everyone else thinks the same thing.

As it persists, things continue on that downward spiral. Sometimes laying in bed just thinking “maybe the world is a better place without me,” “maybe my friends and family would find it so much easier not having me around.” And the thoughts just won’t shut off, they won’t go away.

Then some of the isolation begins. You pull away from everything social because you’re not likeable anyway right?, so why subject your loved ones to HAVING to put up with you being around. It’s such an irrational thought, your loved ones having to PUT UP with you. It makes no sense, but you just can’t help it, it makes sense to you at the moment!

One of the strange things is that it doesn’t matter how good everything else in life is going, you could literally experience the greatest highs, and still have those negative thoughts constantly spinning in your head. One of the greatest experiences of my career was travelling to Russia this year with hockey, it was a major accomplishment, but there was still a night where I had to lock myself in the bathroom to have a good cry…damn those negative thoughts!

According to Mental Health First Aid Canadasome of the outward signs of depression can have both a physical appearance and a shift in attitude. 

Some signs of a change in physical appearance can be:

  • Looking sad, dejected, or anxious.
  • Speaking slowly in monotones.
  • Have a lack of attention to their physical appearance (look unkept).
  • Slowed thinking and body movements, agitation, pacing, or unable to sit still.
  • Decreased energy, tiredness, and fatigue.

With changes in attitude, a person may say things like:

  • I’m a failure.
  • I’ve let everyone down.
  • It’s all my fault.
  • I’m worthless.
  • I’m so alone.
  • Life is not worth living.
  • No one loves me.

Take a moment and just think about what it would be like having those thoughts repeatedly playing in your head. So, yeah I can see and understand why these famous people with the “ultimate lives” can get to a point where it seems like their only option is to end it all.

Treating Depression

There has been lots of discussion about what works for treating depression, that we need to raise awareness, and we certainly need to talk about it (the main reason for me writing this post).

What I haven’t seen much on, is how does the depressed person feel about all of these things?

This article was being shared around last week about the great effects of resistance exercise in reducing depressive symptoms. While this is great (and is hopefully used as a preventative measure), when you’re going through dark bouts of depression, the last thing you want to do is exercise. Just getting out of bed can be hard enough.

Raising awareness, yes we need to do this and fortunately, mental health, in general, is becoming more recognized and talked about. However, when you’re dealing with it, the last thing you want to do is raise awareness around your mental health. There’s a lot of fear associated with it.

Again, maybe irrational thoughts, but all you can think is:

  • No one would want to date someone who deals with this.
  • I could get turned down for that job I’m applying for if they find out.
  • People are going to look at me differently.
  • I’ll get less professional opportunities if people know.
  • No one would want to read a blog post I’m writing.

Talking about it, yes let’s get this going! However, it’s important to keep in mind that whether we like it or not, there is still a lot of stigma surrounding mental health (at this point). So, the depressed person may not want to talk to anyone about it, because remember, it’s also possible they think that NO ONE cares anyway.

While exercise and massage therapy are both recommended as lifestyle and alternative treatments for mild to moderate depression, anything more severe, the person should seek medical attention. This can be both medical and psychological treatment. Some of the best scientific evidence points to antidepressants, Electroconvulsive Therapy (ECT), and Cognitive Behaviour Therapy (CBT) as the best approaches for the treatment of depression.

The best thing we can do is start building relationships with medical professionals who provide the above therapies, so we can refer our patients when they need it. 

Assessing Risk Of Harm

This is one of the reasons it drives me bananas when some of our regulatory bodies say the biopsychosocial approach is out of our scope. Not only is massage therapy recommended as a treatment for depression, it’s also our responsibility to recognize and refer out should our patient need it.

How do we handle it if our patient is dealing with a mental health crisis and it gets to be too much for them?

Mental Health First Aid Canada gives four steps as crisis first aid in these situations:

  1. Engage the person in a serious conversation
    • Connect in a personal way.
    • Ask if they are feeling hopeless, or engaging in risky behaviour.
    • Show sensitivity and let them describe their feelings.
    • Listen for anything that could be an invitation to talk about suicide.
  2. Ask about suicide
    • Are you thinking about killing yourself, or having suicidal thoughts?
    • Asking this will not encourage suicidal thoughts, but rather it shows you care and are willing to talk with them, which can be a great relief for them.
    • Creating this conversation can identify you as a safe person to talk to.
  3. Explore and assess risk
    • Ask if they have a plan in place.
      • Have they made arrangements, or have things they could use to do it?
    • Ask about prior suicidal behaviour.
      • If they do, see if they need extra support, or if there are things that helped them in the past.
    • Ask about their supports.
      • See if they have people to turn to (at this point it might be you).
  4. Engage them in a plan for safety
    • Try and make sure they don’t have access to the means of killing themselves.
    • Develop a safety plan for a manageable period of time along with emergency or crisis line information.
    • Try to ensure no access to drugs/alcohol.
    • Listen to them.
    • Refer them to appropriate professional help.
    • Connect them with their support resources (and try not to leave them alone).
    • If necessary call 9-1-1.
    • Ensure your own safety.

While I hope this is something you never have to deal with, it’s an important conversation to have, as it could quite literally save one of your patients (or loved ones) lives.

While this is just a blog post, it should not be used as a substitute for more education about mental health, or suicide. I would encourage anyone reading this (healthcare professional or not) to take a mental health first aid course to better equip you to handle these situations should you ever need it. 

Whenever a famous person succumbs to mental health issues and takes their own life, it raises lots of awareness online. Along with that is discussions and opinions about the act of suicide itself. People make statements like: “it’s a selfish act,” and “why couldn’t they think about the ones they left behind?” While those things are all valid statements, as the ones left behind are left with nothing but hurt, and questions about how they didn’t see it coming, or just disbelief that it could ever happen. It may seem like a selfish act, but as we talked about earlier in the post, the person doesn’t believe that anyone cares, loves them, or that there is any other way out. From my own experiences, I’m not concerned about whether the person was selfish, it’s more sadness that whatever was going on in life was so bad, that the only thing they thought would fix it, was to end it all. So please, if you have any concern surrounding this with one of your patients, assist them to get the help they need. 

Articles Of The Week July 1, 2018

 

There are always arguments to be had in our manual therapy fields, and this one ranks right toward the top. Trigger Points. We’ve all “treated” them using various methods, and the explanation behind what they are is debatable, and so are the methods of treatment. So, it’s good to see that both the trigger point and the treatment are being debated.

“Trigger Points – Myofascial Pathology, Or Fight Starter?” – Aran Bright

Throughout manual therapy professions whether massage, chiro, physio, kins, or any other one, there are antiquated explanations that are still being taught. However, in order for all of us to use best practice and evidence-based approach, things need to change. While it’s directed at physio’s, this article is applicable to all of us.

“Orthopaedic Physiotherapy Training In Canada; Reflections On Manual Therapy And The Orthopaedic Division” – Greg Lehman

As therapists we are great at taking care of our patients, but how good are we at taking care of ourselves? It’s really hard for an entrepreneur to fit in vacation time and recharge, but what if there were other ways we could help ourselves to recharge? It could be just 30 minutes a day.

“How To Take Mini Vacations At Work And Not Feel Guilty” – Daniel Olexa

All too often the general public associate’s pain with tissue damage. Hopefully, most of us medical professionals are promoting a different explanation. This article is a great explanation of how there is a medical trap with bad explanations. We can do better.

“Feeling Pain? Get Active: How To Recognise When You’re In A Modern Medical Trap”  – Jill Margo

The brain is more than amazing. This post shows how exposing a child to music education can actually make a difference in reading skills, language skills, and effective communication.

“A Childs Brain Develops Faster With Exposure To Music Education”  – Anita Nee

The Environment For Movement

I just got back from an enjoyable three-day multi-family camping trip. Like several other camping trips or vacations, it for some reason prompted me to write a short blog post. Which is good, because I should really be writing more frequent short blog posts and not just infrequent long blog posts.

What I found interesting about this trip is that for some reason my ten-year-old daughter spent a LOT of time biking. Which is unusual for her, because at home, she hardly spends ANY time biking. If you asked either one of us why, we might have said that biking is not one of her interests, or that she is just not the kind of person who likes biking. In other words, we would have explained her biking behaviour in reference to her internal psychological state.

But during the trip, for whatever reason, she was instantly transformed into the kind of person who really likes biking. She was on her bike within ten minutes of waking up, and then on and off until about ten minutes before going to bed at night.

What changed? Did she somehow become the kind of person who is into biking? Did she have a transformative biking experience that changed her mind? Was she convinced by parents or friends that biking is actually a fun thing to do?

No, because as soon as she got home she went right back to not riding her bike. The only thing that really changed was the environment. Something about this change made a radical difference in her movement behaviour.

We tend to assume that people’s movement behaviours are driven by internal states of the mind, or the fitness of the body, or personal preferences, or discipline, or intentions. All these factors certainly matter, but in some cases, the environment is the most powerful determinant.

Here at home, my daughter has access to a bike, places to ride, and friends to ride with. On the campsite, all these variables were altered a little bit in favour of more biking (perhaps most significantly in the absence of electronic devices), but these small alterations led to a huge change in her biking behaviour.

In terms of complex systems thinking, we could say that her movement behaviour underwent a nonlinear phase shift due to changes in environmental constraints.

I think we should all be more aware of how the environment affects our movement behaviour. And how small changes can sometimes make a big difference.

5 Variations On Cervical Retraction

 

The cervical retraction exercise is a classic and works very well for cervical pain, cervicogenic headaches, and general upper quarter complaints. Yes, posture does not directly predict or relate to pain any more than knee flexion causes knee pain. However, common prolonged or repeated activities often cause predictable triggers that should be avoided and novel movements in the opposite direction often desensitize the area and reset the symptoms.

Here are 5 variations on the cervical retraction to make it as comfortable and effective as possible. Remember, it’s the dosage of the home program that really promotes recovery between patient visits, not what you treat the patient within the clinic.