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Hacking Your Way Through The Jungle Of Research Claims

“When we place our hands on a patient and act/move in certain ways our patients improve.”

Social media receives a good deal of criticism from folks who feel it is the ultimate waste of time…though those same folks are usually posting these opinions on social media. Research “findings” are frequently posted on mass media sites, but end up being fluffy opinion pieces rather than accurate and objective articles. Even published papers can be misleading or poorly conducted, creating an impression of conclusive proof when none exists.

As an active member of a number of manual therapy groups on Facebook and LinkedIn, I read many posts that speak to the “proof” of specific manual therapy modalities and their effectiveness based on published findings, but occasionally am I able to watch as a paper is deconstructed.

The Skeptical Massage Therapist Facebook is a rather small group devoted to those who identify themselves as scientific skeptics, of which I include myself. (While their name would imply that I, as a physical therapist, would be excluded, they are liberal in allowing a wide range of manual therapists into their group) There was a recent post on the Group made by Nick Ng, a journalist for the TellUs News Digestformerly of Guardian Liberty Voice and massage therapist, in response to an article he had written for the TellUs News Digest on CranioSacral Therapy. He posted to the Facebook Group, asking for feedback on a specific article titled “A randomized controlled trial investigating the effects of craniosacral therapy on pain and heart rate variability in fibromyalgia patients”(link)

Bryan Quesnelle provided some excellent observations and he graciously allowed me to share those observations here. Bryan runs the Clinic Wise Clinic Management Database and online CEU courses). I am not research literate, in comparison to many of my peers and when I read a paper published in a science journal I often make assumptions that there are stringent rules to assure the writers pass certain standards before the paper is published. While I am not casting any negative light on the writers of this study or the subject matter, Bryan had some very good observations:

The “sham” group wasn’t receiving sham cranio treatments, they were attached to a disconnected magneto therapy machine… Basically, this was comparing CST to laying down without intervention. This doesn’t help at all to validate the premise of CST, just shows that attentive human touch can impact perceived pain levels. The controls necessary to isolate CST mechanisms from other non-specific therapeutic benefits were basically nonexistent here.

That also presents an issue for blinding, since the “sham” vs. real interventions were obvious, leading to a lot of bias and placebo influence.

The p values are all over the place for each measured tender spot over time, most going from 0.6 to 0.03 between measurement periods. Some variation is normal, but they’re pretty extreme jumps. That’s a lot of discrepancy in reliability of results of the same painful areas over time.

I realize that my own modality, myofascial release, has similar problems, as do many of the hands-on approaches used by physical therapists, massage therapists, and chiropractors.

On the  Research Page of the Foundations Seminar website,  there are dozens of published papers showing myofascial release to be a successful modality in the treatment of various disorders.

But all of those papers, while stating the oft-used and outdated explanatory model, do nothing to prove how MFR affects the body. They show the hands-on aspect to be helpful, but do not prove how it works. This is an important distinction that many therapists miss. When therapists place their hands on patients and interact in a manner that they were taught in their myofascial release (and craniosacral) training, the outcome is often positive. If we could just keep our language more general and avoid explaining the outcome based on outdated or false models,  there would be less discourse when it comes to the claims of various modalities.

This does not diminish the effectiveness of MFR/CST, it simply should make you question the claims you were taught. If we spoke in more simple terms such as these, it would place most of the claims of many of the manual therapy modalities in question…which is not a bad thing!

As I increase my science and research awareness, I have allowed my language to be more accurate as well. Some might feel the opposite to be true, as I no longer sound so sure of myself and I no longer repeat inaccurate/outdated explanatory models using fascia as the primary source of pain, dysfunction, and “cure”.

MFR is effective, but I now know that the nervous system plays a much larger role than originally thought. The extent and manner in which the nervous system impacts my work has not been fully sorted, so I use a more broad explanatory model to explain my work to my patients and my students/therapists. I include past models of hypothetical fascial change as a frame of reference as well as a few different models of how the nervous system oversees all happenings. As some point, however, I will add:

When we place our hands on a patient and act/move in certain ways our patients improve.

If manual therapists and their teachers could be humble enough to speak in these terms I believe all of us would benefit. But this sentence is too simplistic for many. It doesn’t make the speaker sound informed. But it is bluntly honest and this is my goal.

So, challenge yourself to improve your research literacy. Question what you were taught and currently believe. I am doing the same. Accepting another person’s word at face value is rare, so why accept their explanatory model without questioning?

Massage Therapists, Athletes, And Mental Health

In the athletic community we are inundated with ways to improve physical strength; endurance; nutritional intake; psychological advantage. We have done a tremendous job of ensuring the physical health of our athletes, which is critical to their performance and physical well being.

One area that has been overlooked for quite some time, however, is their mental wellbeing.

As a Psychotherapist, I have had the opportunity to work with young athletes both individually and in group settings. Through this work, it became very apparent that there exists a need for athletes to have a safe space to consider, explore and discuss their mental health.

It is time to enlighten the sporting community to the benefits of supporting athletes’ mental wellbeing. As helpers in this area, we have the power to do so.

The reality is that with the amount of pressure our athletes experience in managing their sport as well as their individual lives they are being asked to cope with a tremendous amount. Research has informed us that 63% of student athletes struggle with mental health but only 10% seek help…10%!

That means the majority of athletes struggling with their mental health are doing so on their own. There are many reasons this occurs but basically, we can sum it up with stigma. Seeking help has a bit of a stigma to it, doesn’t it? Especially for athletes who are supposed to be strong and mentally tough.

Consider this: While working with a group of 11-year-old rugby players we were enlightened to see their fear at the thought of dealing with mental illness. Now when 11-year-olds are concerned about the stigma surrounding mental health, imagine how that looks as we get older and society continues to paint it with a dark brush.

Ways To Recognize An Athlete Needs Help

As helpers, we need to be even more vigilant in supporting those dealing with mental illness.

We need to be open and non-judgemental. We need to encourage complete wellness in our athletes and support, rather than inadvertently shame, those who need us.

As Massage Therapists, you are trusted professionals to those who seek your help. I mean what other professionals do people allow to put their hands on them; move their bodies in different ways, all with complete faith that you will help their condition?

Basically what I am so eloquently saying is: you’re in! You are an ally. You are someone who has the opportunity to be a change agent.

Think for a moment what you talk about with some clients while working on them.

I have had the opportunity to work closely with amazing Massage Therapists. I have witnessed them explore the physical concerns being presented and beautifully ask questions about what happened: where the pain is; what causes the pain; and skilfully inquire.

I have also witnessed the creation of trust, relationships, and a general camaraderie that exists between two people investing in one another for even a short period of time. This creates an incredible opportunity for you to explore further.

Does your athlete appear to be:

  • Withdrawn
  • Unable to concentrate
  • Not getting things done
  • Overwhelmed
  • Irritable
  • Unhappy
  • Indecisive
  • Tired/sick/run down
  • Experiencing recurring injuries
  • Recovering from concussion

Plain and simple does something just seem off?

You are accustomed to working with athletes so trust yourself. If something seems off it likely is. You may be hearing or seeing something in an athlete you know that you do not usually see or hear; you may be hearing or seeing something in a new client that seems unusual. Again, trust that feeling and ask some questions.

This can be done in a variety of simple ways:

Be Aware…Notice Opportunity

  • An event in the media can provide an opening to discuss something you may suspect is relatable to your athlete.
  • An experience a teammate or someone in their sport is going through can provide a nice opening.
  • A question they may ask you can provide an excellent opportunity to further inquire.

Pay Attention

  • Know their preferred method of communication. This will allow you to notice when something is different.

Start the Conversation

  • Please help me understand more about…
  • Be Curious!!!

Photo by: lindahaynes13

Creating Support Systems

If you have the opportunity to connect with coaches or parents this can also provide you with clues that something is not okay with your athlete. Take the time to inquire about any noticeable changes in behaviour. In doing so you may inadvertently create a support system for the athlete that otherwise may not have existed. How incredible is that?

What you might hear from parents or coaches:

  • Perfectionist tendencies
  • Lack of confidence
  • Preoccupied with failure
  • Making poor choices
  • Not being themselves
  • Unable to rebound
  • Struggling to cope

Seems easy enough, right?! Don’t let this list scare you away and prevent you from going there. Some of you may have noticed these things in the past but were not sure where to put them or perhaps, upon reflection, you are thinking of specific athletes where something felt off.

Without fail we come across coaches and parents who may have identified a potential mental health concern but have cautiously sidestepped the questions for fear of what to do next.

Well, I am about to let you in a little therapy secret I will keep no longer…ready for it? Here it is… You do not have to have the answers. Seriously.

Simply asking questions and showing individuals that you are paying attention and are concerned about their wellbeing is an amazing start. How refreshing for an individual who may be struggling to hear you say “I don’t know”. There is one thing you must do, however (perhaps I should have told you there was a catch before the big secret reveal) if you are going to take the opportunity to inquire, you have to follow up. Let them know that while you may not know how to ‘fix’ things you are going to connect them with someone who can help.

Have the name of a psychotherapist or psychologist on hand; support them in reaching out; refer them out to an appropriate professional. Whatever you choose to do just be sure to be a positive social responder who does not ignore, who does not judge, and who allows them to maintain their dignity in this difficult time.

 

Keeping It Constructive And Challenging Ideas That Hurt Critical Thinking

I should probably start off by saying that I am not actually fully registered as a Massage Therapist just yet- I have just graduated.

In general, studying massage therapy has been a wonderful experience. Even in my short time getting to know the profession, there are some really harmful messages I’ve already heard loads of times, often by people I admire and who surely mean well. I’m sure these phrases are probably all too familiar to just about any experienced therapist.

The good news is, we can do a lot to improve these messages just by recognizing them and giving them some discussion.

Here’s a list of the worst offenders I’ve heard so far. How about you?

1)Dismissing Or Denouncing A Person For Not Endorsing A Certain Modality

Maybe these harsh words have been said to you directly, or to other therapists you know: closed- minded, uncreative, unsupportive, negative, too literal, concrete, black-and-white, just can’t get it.

Surely we don’t have to let anyone call us less of a therapist or person just for wanting to ask questions, think critically, or voice meaningful concerns about different modalities.

This kind of silencing tactic comes from a real place of fear sometimes, often with good intentions behind it. A lot of us can probably remember having used it ourselves at some point. People have a lot invested emotionally in some of their approaches. But that doesn’t make this right. We need to think about modalities appropriately and honestly, and not just with unquestioning acceptance labelled as openness.

On a similar note…

2)Criticizing The Very Idea Of Questioning A Practice

Maybe it was said that questioning a certain method somehow equated to “dumping on” it or “demeaning” it in a way that was perceived as unfair. Again, many of us have probably made the mistake of doing this ourselves.

We don’t have to let anyone try to convince us it’s wrong to not automatically accept an idea or practice, or that a lack of approval is as simplistic as an unwarranted “dumping” on something.

Maybe we or someone we know has said this upon feeling attacked or threatened, but that doesn’t make it okay for a practice to go unquestioned, no matter who likes it or who feels like it works. It’s okay for us to express earnest doubts and make changes to ideas as needed.

3) This Is Just Part Of The Industry, It’s Tradition

We don’t have to let anyone try to force us to accept/adopt an idea with these suggestions.

None of us signed up for anything, except to learn about massage and work safely and effectively with our patients. We don’t have to think, feel, believe, or adopt anything in particular as long as we are properly following basic standards.

Tradition doesn’t make something universally appropriate. Traditions needn’t be imposed on us just because they are common somewhere. This does not necessarily make them right for everyone.

We have the right to question or let go of ideas when we need to.

 

Photo by: Fxq19910504

4)It’s Prejudiced To Question Using A Practice Associated With A Particular Place Or Region

Yikes! This idea is probably used with good intentions, but it’s often very misleading.

First off, we know that many “alternative” practices branded as, for example, “traditional eastern” or “traditional indigenous,” etc. are actually much newer, invented or re-invented practices that have been popularized in just the last few decades (or 1-2 centuries at most).

This is often done by people who have little to do with the cited culture, and frequently it’s in association with a “new-age” movement. There’s no real cultural prejudice in questioning these practices because, in reality, they’re not truly tied to a particular cultural tradition.

Second, even if something is traditional, that doesn’t automatically make it right to use it in absolutely any setting, especially a therapeutic setting that may also have nothing to do with the original culture.

It may even be a way to offensively misuse someone’s traditional practice.

Thirdly, when we keep associating the word “traditional” with certain cultures and/or associating certain cultures with mysticism or exotic practices, we diminish and oversimplify these cultures and may even wind up inaccurately insinuating that they are somehow “less modern” than other cultures, even when this is simply not true.

Now, all of this is prejudiced, and it allows us to harmfully overgeneralize about large and diverse groups of people.

This idea surely comes from a place of wanting to embrace multiple cultures, which is great, but we don’t need to exoticize or misappropriate anything from anyone in the process.

5) We Must Be Too Different As Therapists To Understand Each Other, Or Work Together

Ouch.

Of course, just because people disagree on something does not mean that they are necessarily all that different from one another, let alone that they can’t still have a productive relationship.

Our field has a long history of mixing evidence systems with belief systems, and this problem can make every conversation feel very personal. That doesn’t mean we have to let our professional culture pit us against one another over every disagreement.

We can do better, and we can recognize that we’re all basically in this for the same reasons and we all care just as much about helping people and helping our profession.

It seems that virtually everyone, whether a new student or a seasoned professional, wants the same basic things for the massage therapy profession: improved regulation, increased mainstream recognition, and more knowledge about how we can best serve the needs of clients and patients.

These things are hard to a achieve when we come from a history of conflating evidence systems and belief system or conflating fact and opinion. Our history and resulting professional culture can make conversations about therapeutic techniques and practices feel personally threatening, even when we are just trying to examine and improve our body of knowledge.

If we wish to exist and advance as an evidence-based profession, then we need to be able to commit to the critical thinking and constructive conversation that this entails. Although it can be hard, we need to be able to ask questions, have doubts, think critically, and share concerns, especially without having to fear such harsh and personal responses as the ones above that we so often see. This is the only way we can really hope to move forward and reach these collective goals.

Tips On Saving Your Thumbs And Achieving Greater Gains With Ease

 

Do you have a love-hate relationship with your thumbs? Do you want to use them but without the resulting pain?

Many therapists want to use them for deeper strokes and precision work but find that it always results in pain and discomfort. This is a problem because therapists are natural caregivers, it is in our nature to look after others, we make it our priority, sometimes we deny ourselves the same care we give our clients, we advise them not to work through pain yet we do not take our own advice.

How many times do we hear stories about how hard our job is on the body? Our work is tough, yet we compound the problem day in and day out hoping it will simply go away. Maybe you’ve tried a variety of solutions without finding a permanent one and stoically you continue to work through the pain, I might just have a solution for you!

Arthritic type pain in the saddle joint is at the top of the list of work-related injuries that a soft tissue therapist suffers, the solution is simple, but the change can be a challenge to implement because bad habits are usually difficult to change.

There are solutions, such as the no hands approach, correcting your body mechanics, trying different tools, all of which might result in some relief but doesn’t enable us to make use of them again.

But what if you could reintroduce them without any resulting pain?

My early life as a dancer was well spent, it helped me to understand how to use my body as an effective tool and it set the foundation for my future career as a massage teacher and therapist. I came to understand how to create strength out of ease, power out of lightness and stability from alignment. It is these concepts that have allowed me to remain injury free in a career that has lasted 20 years.

First let us establish what your individual challenges might be, for example, hypermobility. The principles I will be introducing are equally relevant to you as they would be with any therapist who has stable joints.

Do you recognize your thumb type in the digital picture below? Can you make your thumbs bend at child frighteningly odd angles? If you’ve answered yes then the following advice is a must for you.

 

The suggestion that you can reinforce a thumb by bracing it with the other one (which is just as bendy as the first one) will not do you much good. With this amount of flexibility, you will also not be able to align your thumb with the forearm to protect your joints.

So what is the solution?

 

I am blessed with strong thumbs but even so, I seldom apply any techniques using my thumbs independently. The majority of the time I use the support of my other hand, notice I did not say my other thumb or finger, instead I specifically said my other hand.

This is key in creating the ease you need plus the strength and power you want to translate through your thumb.

Place one hand on the body, ensure it is flat making full contact, including the heel of your hand, your bottom hand should remain soft, the top hand can be used to add more power if needed.

Below demonstrates how it will appear if you were to lift your hands off of your client, where you place the heel of your hand will determine how specific you want to be with your thumb.

Also, you might find one option more comfortable than the other.

 

 

 

 

 

 

Most of the power should come from your base, your movement originates from your torso and feet allowing the upper body to remain relaxed.

Other benefits of using this approach include more accurate feedback from the tissue, often leading to a more effective outcome of treatment, precipitating fewer negative post-treatment symptoms and leading to greater client satisfaction, especially from those clients who want deeper work without the brutality.

Remember that the thumb is making the connection, it is the communicator, if it is stiff it will generate tension in the tissue, this is a natural response to techniques that are pokey and/or invasive.

This approach allows you to remain at ease, increasing the accuracy of your perception of the condition of the tissue and allowing you to work more sensitively. These are just a few of the benefits that come from using this method.

A majority of therapists come to this job to help others, with the intention of making a difference, we want to help people, ease their discomfort, but if we do not take care of ourselves then we’re the ones that will either be out of a career and be another statistic or become the client who is in need of fixing.

I have put together a special Massage Monday video that will take you through the process step by step, it will be available next week.

5 Steps to Launching A Massage Therapy Business

“The way to get started is to quit talking and begin doing.” – Walt Disney

The decision is made. You are ready to set out on your own and become an entrepreneur. It’s a worthy goal and one that can lead to a successful and fulfilling career if you do it right. Here are 5 steps to ensure your massage therapy company starts off on the right foot and stays on track for the long term.

 1. Get Certified

“In healing touch, we listen accurately to share the traveller’s pain.  In response, we coordinate our hearts with our hand to share compassion through touch.” – Zach Thomas, The Church’s Forgotten Language.

Chances are, if you’re considering starting your own massage therapy business, you’re already certified. If so, great. If not, you need to get this done. Research the certification requirements in your area and then find a quality massage school that can teach you what you need to know. Certification is important not only for learning proper techniques, but it can also legally protect you and your business.

You will need to continue to meet requirements to keep your massage license valid. You may need to take an exam or class every few years to renew your certification depending on where you live.

Your education can continue even after earning your massage therapist certification. For example, you can pursue board certification. Board certification can help you advance past an entry-level position. It requires more hours of hands-on training, education, and a background check. In addition to board certification, you can also take courses in pain science, prenatal, movement, or exercise based classes. Ultimately, it’s important to know that there are opportunities to grow and progress in your career as a massage therapist.

2. Create A Business Plan

“A goal without a plan is just a wish.” – Antoine de Saint-Exupery

The first step is to create a sound business plan. If you aren’t sure, there are free business plan templates out there for the taking. Part of creating a business plan is estimating your startup costs and your ongoing expenditures needed to keep the business profitable. How much will your equipment cost? Massage tables, fragrances, oils, massage stools, and sheets need to be taken into account as well.

Then, consider how your business will generate money. What types of massages will you offer? How much will you charge for each service? Look at other massage therapy businesses near you for ideas and to understand what competition you are up against.

The time for dreaming is over. When you are creating your business plan you want to stay conservative with your estimates. Hope for the best, but plan for the worst.

3. Register Your Company

“The last 10% it takes to launch something takes as much energy as the first 90%.”  – Rob Kalin, co-founder of Etsy

This isn’t the most fun part of launching a company, but it’s imperative. Once you have your business name picked out, you need to let the government know what you’re up to. Do your research and see what kind of registration will be best for your company: individual proprietor, partnership, LLC, or corporation. Having your business registered is an essential move for abiding by laws and protecting your rights.

You can get your Employer Identification Number on the IRS website.

4. Develop a Marketing Strategy

“Even when you are marketing to your entire audience or customer base, you are still simply speaking to a single human at any given time.” –  Ann Handley

This is a big one. To have a successful business you need to attract customers. Here are a few things to consider when putting together your marketing strategy:

  • Examine your business name. Does it convey the right message? Is it easy to spell and remember? Don’t let an ambiguous name concept obscure your business.
  • Create a logo that is eye-catching and appropriate. If you don’t have the graphic design eye, hire a professional to do it for you.
  • Build a basic website. It doesn’t have to be complex, but it does have to be professional and have the appropriate information. WordPress, Wix, and Squarespace all offer simple templates. Again, if you aren’t confident that you can do it well, hire someone. A bad website can sink a business.
  • Learn about SEO or work with a consultancy that can help small businesses on a limited marketing budget. Having a  website isn’t enough, potential customers need to be able to find your business online. Most often that starts with a Google search query.
  • Get on social media and stay active there. Your customers are out there!
  • Think about your retail space. Is it easy to find, visible, and affordable?
  • Join local professional associations and networking groups.
  • Think of creative ways to market your business locally.

Photo by: FirmBee

5. Get Insured

“Think ahead. Don’t let day-to-day operations drive out planning.” – Donald Rumsfeld

You may not want to think about it, but a malpractice lawsuit or other types of claims are always a possibility. Get insured to cover yourself and your business!

Starting your own business can be a very rewarding endeavour. Don’t be afraid to go after your desire to own your own business. Put together a solid plan and then follow through. The time you spend planning and preparing for your business is nothing compared to a lifetime of living your dream.

An Easy System To Get Your Massage Website Written (Plus Some Free Tools)

Ever glanced around the web at some massage therapy websites for inspiration, and been stopped in your tracks by a website so convincing that you couldn’t help but read every single page?

Did you wonder what drew you in?

What caused you to linger?

Just how did they make their wording capture the exact thoughts that were going through your mind as you read?

That, my friend, is the power of well-written copy.

You see, even though society tends to cast writers as “creative types,” when it comes to copywriting for business it’s more science than art.

For the uninitiated, “copy” is anything written with the intention of helping you sell something—in this case, you’re selling yourself as a therapist to potential clients who visit your website.

As a crucial element of every small business marketing strategy, copywriting comes through for you when you need it the most: to sell your services on your behalf.

Good copywriting will sell you and your business to readers in a way that is natural, easy, and gimmick-free if you do it right.

But where do you begin?

And how do you get it done in a short timeframe, with limited money, and no writing skills?

You need an easy-to-follow system for writing your website copy. A system that is replicable so you can use it over and over again anytime you need to update your website branding, pages, or other online marketing materials.

You need a simple branding and copywriting system, and that’s exactly what I’d like to share with you.

I’m Margo, a Massage Therapist who turned my passion for the wellness industry into a second career as a copywriter for wellness business owners. I help massage therapists, health coaches and other small businesses launch authentic, profitable websites and I’m here to share with you the lessons I’ve learned along the way.

 

Marketing used to be something I didn’t enjoy doing—in fact, I thought most marketing was “pushy” and overly aggressive!

But then I learned the straightforward, simple system of copywriting and began to fall in love with the process of marketing authentically to clients who already want what I’m offering.

Once I started writing website copy for other massage and wellness professionals, I was hooked.

So don’t worry, this article isn’t just for the marketing junkie, it’s also intended for the reluctant marketer who needs help writing copy that sells without going crazy in the process.

In this article you’ll learn:

  • My simple 5-step process for writing the copy on your massage therapy website.
  • Which free tools I recommend using to make writing your copy a painless process.
  • At the end of the article, I’m sharing a free email challenge to help you implement all of these copywriting techniques, so be sure to read all the way to the end!

So let’s get this party started with the process you can use to get your website done already!

5 Simple Steps To Get Your Massage Website Written This Week

Even if you’re someone who enjoys writing, it can still be time-consuming.

I should know, as a copywriter for wellness entrepreneurs, I do it for a living.

Most business owners I know cram it into their to-do list somewhere between Bookkeeping and Getting New Business Cards, and tend to let it slip to the bottom of the list as the days go by.

I like to keep things simple and easy to remember, so a 5-step plan is perfect for me. Go ahead and swipe my system to get your website copy written the right way!

1. Learning

The learning phase of your copywriting journey is like the first course of the meal, it’s going to introduce your palate to the flavours and textures you’ll be marrying together over the following four steps.

You’re going to dig deep into the core of your business here, your clients. (Or your future clients, if you’re just starting out)

If you haven’t already, this is where you’ll take the time to create an ideal client profile, and make it as detailed as you possibly can, from where your target client lives, to how old they are, their gender or even their occupation. All of these little details will inform the next step in our process.

This might feel like an abstract “thought exercise,” but I promise you it’s not! This profile is vital to getting your website copy written right.

2. Planning

If you’re a person of action (like me!), you may have gritted your teeth to get through the learning phase of copywriting, but it will all pay off, I promise!

The key here in the planning phase is to find out your ideal client’s pain points (what their struggles, desires, and needs are), and then take note of everything you learn for use in your copy.

To find their pain points, you’re going to take your ideal client profile and go seek those people out, wherever they already are, to do some serious market research. We’ll find them sharing their needs and desires in a number of places.

If you already have a client base, you’ll utilise surveys of your current clients to find out what they needed/desired when they came to you, and how you met their needs. You’ll also want to go through your online reviews written by past clients to get useful information there as well.

Create a Google Doc titled “Client Language” or “Website Copy Market Research,” and start copying and pasting the useful comments that you gather straight into it so they’re all in one place.

3. Writing

Now you need to get all the ideas about what your clients need down onto the page and piece together the puzzle that is your website copy.

It’ll be fun, I promise!

You’re going to start like every good writing project starts, with an outline.

You’ll create a Google Doc with an outline, with sections for each piece of your copy for the pages you’re writing.

For example:

Home Page

  • Headline
  • Subheadline
  • Body Text

And so on…

Remember that the goal here is to use your ideal client’s needs and desires to form the way in which you attract them to your services. Their needs—pulled straight from their comments online and their testimonials/reviews of your work—is what you’re writing your copy from, and it’s SO much faster than trying to think of interesting things to say about yourself or your massage training.

Whether you have a web developer who you’ll be sending the copy to for uploading, or you’re creating your own website, having the entire thing in one Google Doc is helpful for ease of use. You can make edits, take collaborator comments, and much more all in one place. It’s much more robust than Microsoft Word, and it’s the only thing I use when writing my 1-on-1 clients’ copy.

4. Editing

Make sure you set aside ample time to proofread your website copy after it’s written!

This means not only editing for grammar and spelling, but also the flow and transition between ideas as well as the overall “tone” of the site.

Is the tone consistent? Are your thoughts logically connected? Do you provide proof where necessary?

5. Launching

You can now proudly hit “publish” and go celebrate! Pat yourself on the back, this copywriting thing is tough work!

You’ll be spending the weeks following your website launch working out the kinks.

Even with all the editing, you’ll do, you’ll probably find a link that’s broken or a small error here or there that needs to be fixed after it goes live.

Beyond these basic edits, I highly recommend following your analytics closely and possibly even A/B testing some of your headlines and graphics to see which ones perform better.

Free Tools I Recommend For Writing Your Website Copy

Grammarly

If you’ve ever been embarrassed by a spelling mistake that your spell checker in Word or Google Docs didn’t pick up on, then this is the tool for you.

Grammarly takes spell checking a step further with intelligent formulas to evaluate for complex grammar errors.

One of my favourite features of Grammarly is the web application, so you can use it in any web browser that you’re writing something in, from a Facebook post for your business to the back end of your Squarespace or WordPress site before you hit “publish.”

Google Drive

Since I’ve been referring to it throughout the post, you can probably guess that I’m a huge fan of Google Drive for keeping track of all my notes and copy documents in one place.

Google Drive is a small business owners’ dream because it’s an easy way to create and store documents and files of all kinds, as well as a great collaboration platform since Google Docs allows you to add collaborators to documents and view comments all within the document.

Even if something happens to your computer, you don’t have to worry because your work is stored safely in the cloud.

And even better, you can easily organize your Drive cleanly into folders and subfolders for all of your website content.

Pro Tip: Place all of the photographs and graphics for the site into their own folder, then you can share that entire folder with your graphic designer (if you have one) so they can easily drop in their files when they’re ready instead of emailing large files back and forth!

Closing Thoughts

Alright, it’s now officially time to stop procrastinating and get your website written (or rewritten) already!

No more excuses about your website being “good enough for now.” Your business deserves a facelift, and since most of your clients will visit your website before they come in to see you, your website is definitely the right place to start.

Feel free to add to the conversation—do you have a writing or marketing tool that you love that I might have left out? Question about the tools I use or how I organize my Google Drive? Share it in the comments!